Are You an MSP Service Manager?

If so, check out the newest Service Manager's workshop from Taylor Business Group.


This workshop will be help on October 3rd and 4th in Pittsburgh, PA. If you are a Service Manager, COO or business partner who is responsible for service delivery in your MSP, this is a great workshop to attend. This workshop will ensure that everyone is aligned on the metrics and financial principals of best in class service delivery that drives exemplary client satisfaction.


There is even a discount being offered, to help offset travel costs, but there is a catch. The room block closes today and there are still a few spots left, so take action and register today if you are interested. You may learn more and register at this link or...




Here are all the details from the TBG website:


Managing a technology company is challenging - to say the least! Managing it profitably is an even bigger challenge! This workshop is designed to help you understand revenue opportunities and cost considerations in order to maximize the profitability from your company’s Service Department.

This 2-day classroom workshop will take place in Pittsburgh, Pennsylvania.


Schedule and Costs:

Thursday, October 3rd, 2019  |  8:00 am - 5:00 pm  |  Eastern Time

Friday, October 4th, 2019  |  8:00 am - 4:00 pm  |  Eastern Time

The promotional pricing for the workshop is $849.00 for each attendee. Hotel and travel arrangement costs are not included.


Hotel Arrangements:

The Omni William Penn Hotel 530 William Penn Place

Telephone: 800-843-6664

Hotel Room Group Rate: $189. Per Night + Taxes and Fees Arrival on October 2nd, 2019


Come prepared to:

Understand the many roles of the service department.

Discuss service personnel organizational positions, responsibilities and career paths.

  • Profitability by Contract (one of the most critical aspects of a Service business).

  • Utilization and Realization of technician time in the mix of Service profitability.

  • Tickets per endpoint or user, and time per ticket monitored or customer-generated.

Learn the 13 Steps of a Perfect Installation (and how to avoid what really happens).

Capitalize on nine different service revenue opportunities.

Understand business system software requirements.

Discuss service personnel compensation and performance metrics.

Learn how to price service personnel’s time.

Write meaningful job descriptions.

Discuss how to measure the performance of the Service Department.

Understand the Financial Scoreboard - Your P&L.


Attendees will leave with:

  • Learn the 13 Steps of a Perfect Installation (and how to avoid what really happens)

  • Sample Job Descriptions.

  • Spreadsheet Templates in Excel.

  • Service Maintenance Agreement.

  • A better understanding of the components of a profitable service business.

  • Six different sets of service performance benchmarks.



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